DAMAGED ITEMS:

Please notify the Discount Floor Customer Care Department upon deliver of your damaged merchandise.  Pictures of all damage are required before we will open a claim.  It is important to note ANY damage or concerns before signing the proof of delivery.   DO NOT REFUSE a shipment because of damage. Most damage is minimal, but BE SURE TO MAKE NOTE OF IT.  In most instances, Discount Floor can send replacement material almost immediately and not delay your project. 

Damage noted at time of delivery:

If the damaged is noted at time of delivery, the replacement can be sent out free of charge as soon as you notify Discount Floor Customer Care of your damage situation.  We will work promptly to get your replacement out as soon as the product becomes available.

 Concealed damage:

Claims for concealed damage MUST BE MADE within the individual  FREIGHT COMPANY'S acceptable time frame. We can only send a free replacement for items noted as damaged on the proof of delivery. If you discover more damage after the driver has gone, it then becomes a concealed damage claim. In which case, you will need to contact the freight company and notify them of your damage as soon as possible.