DEFECTIVE ITEMS:
For defects discovered prior to installation, we require a digital image sent via email or an actual sample swatch clearly showing the defect. Once a determination is made that the material is defective Discount Floor will either:
1. Immediately issue a replacement once the material is in transit back to our warehouse with our designated carrier, or
2. Issue you a complete refund including incurred freight charges once the
material is received in our warehouse in the condition it was shipped (wrapped
and unaltered). Monetary considerations for consequential damages or
inconvenience are not allowed.
DEFECTS FOUND AFTER INSTALLATION have varying policies depending on the defect. Typically, you will be required to have the installed product inspected by a CERTIFIED INSPECTOR. If the defect is a manufacturer's issue, you will be refunded the cost of the inspection. For manufacturer's defects, THE MANUFACTURER will usually offer replacement material and reasonable labor charge reimbursement or a monetary adjustment if desired.