INCORRECT QUANTITY:

Claims for shortages of materials must be made within 5 DAYS  of delivery. Claims for material shortage must be made BEFORE INSTALLATION and/or BEFORE any  cuts are made. 

 INCORRECT PRODUCT:

Claims for incorrect product need to be made within 10 DAYS of delivery.  Pictures will be required in order to open the claim.  Incorrect product will need returned so that the correct product can be shipped to you.  The correct product CANNOT be shipped until the incorrect product is in transit back to Discount Floor.

MISSING ITEMS:

Please check shipment for all items before signing the proof of delivery.  If you realize that you are missing any items please note the shortage on the proof of delivery and contact Discount Floor Customer Care immediately.  We have to allow the freight company 48 business hours to try and locate your missing items.  After that time, if the freight company has not been able to locate your items, a replacement can then be ordered/shipped to you.  If the missing items are not noted at time delivery, then the claim must be reported within 5 DAYS of delivery and a free replacement is not warranted.